Dynamics FAQ

Q: What is the portal access link?

A: The Portal access link is where you will now be accepting/rejecting purchase orders. Please click this link when you have setup your email and password.

https://rtr-prod.operations.dynamics.com

Q: I am not able to find the invitation to dynamics in my email.

A: If you are unable to find the invitation to create a dynamics account, please be sure to check your spam folder. If you are unable to locate it there then please email your buying representative. Please cc Vendor-Relations@renttherunway.com. 

Q: Why does the Purchase Order have a 100% discount on each item?

A: For platform orders, we add a 100% discount to each item because there is no upfront payment. You will be paid in installments once the product starts going out to customers.

Q: I am not able to see my style numbers.

A: If are not able to see your style numbers and can only see RTR’s, please email your buying representative. Please cc Vendor-Relations@renttherunway.com. 

Q: What do I need to do after I have accepted/reject a Purchase order?

A: No further action is needed after you have submitted your acceptance or rejection.

Q: Do I need to use 2-step verification if I am involved in invoice portal?

A: Yes, you will need to use 2-step verification ONLY if you are involved in the invoice portal AND the Purchase confirmation portal. If you are not involved in the invoice portal then you do not need to use 2-step verification.

Q: What is the difference between the Purchase order confirmation portal and Invoicing portal?

A: They both use our same portal but the invoicing option is only visible to users who will be uploading invoices and all banking documentation. If you will be using Purchase order confirmation AND invoicing then you will have access to both options.

Q: Why isn’t my login working?

Q: If you are receiving this error message, please try the following steps below:

Open a new internet browser window (IE or Chrome) in incognito or private mode.

Copy and paste the URL in that browser https://rtr-prod.operations.dynamics.com

Q: I just received this error message, what should I do?

A: You will need to contact your IT department so that they can reset your password.

Q: I just received this error message when I accessed the portal, what should I do?

A: This issue is because of cache data in the browser. Please clear the cache data and try again -- you can clear cache data by following the instructions at:  https://clear-my-cache.com/en/windows.html

Q: Why isn’t my login working?

A: If you are receiving either of the below error messages:

Please try the following steps below:

- Open a new internet browser window (IE, Safari or Chrome) in incognito or private mode. For faster results, open a browser you weren't using while experiencing the error.

- Copy and paste the URL in that browser https://rtr-prod.operations.dynamics.com/

- Login using your credentials - try typing in your password instead of autofill

If this doesn't work, please email your buying representative. Please cc Vendor-Relations@renttherunway.com.